BTB 42: US PARTS DISTRIBUTION AND TRAINING CENTRE

Just over two years ago Tigercat purchased a larger distribution warehouse in Ailey, GA. We had outgrown our 670 m² (7,200 ft²) facility in Vidalia, GA. This new location is in the centre of our largest hub of business in the US.
The Georgia warehouse staff. Back row (L-R) Chandler Strom (parts receiver), John Bratcher (trainer), Caleb Garner (parts shipper), Zack Strom (parts shipper, admin), Devin Snively (field technician), Glen O’Neal (maintenance, parts assistant). Front row (L-R) Jerry Spainhour (driver), Clint Parham (parts receiver), Don Snively (district manager), Jason O’Neal (parts assistant), Sandra Snively (Georgia parts warehouse manager).

The Georgia warehouse staff. Back row (L-R) Chandler Strom (parts receiver), John Bratcher (trainer), Caleb Garner (parts shipper), Zack Strom (parts shipper, admin), Devin Snively (field technician), Glen O’Neal (maintenance, parts assistant). Front row (L-R) Jerry Spainhour (driver), Clint Parham (parts receiver), Don Snively (district manager), Jason O’Neal (parts assistant), Sandra Snively (Georgia parts warehouse manager).

The 3 000 m2 (32,400 ft²) facility has an additional 30 ha (73 ac) of land, allowing ample room for further development and growth.

Exemplary customer service is our greatest objective and we feel this facility offers our greatest opportunity to service our customers anywhere in the US within 24 hours. A large percentage of dealers and customers are within a half day’s drive from this new facility.

The warehouse has a new and improved ERP system (Enterprise Resource Planning) to better analyze which items should be stocked at the warehouse based on next day orders.

An advanced Tigercat FPT engine training class for a group of Tigercat dealer service technicians, led by John Bratcher.

An advanced Tigercat FPT engine training class for a group of
Tigercat dealer service technicians, led by John Bratcher.

With the new system, we can better stock our Ailey location with frequently requested items, limiting the need to ship these from Canada and giving our customers a faster turnaround time.

As of January 2016, there is a dedicated truck traveling from Georgia to Canada on a weekly basis to replenish parts. By the end of the year we will be adjusting our system to start ordering items direct to the Georgia warehouse. This change will help customers with faster turnaround times and stock availability. To support all this, the staff has grown from one to nine.

Training Centre

In addition to parts availability, ongoing technical training is a key factor to the success of Tigercat’s dealer network. To that end, a section of the warehouse is outfi tted for hands-on and classroom training. The program is being developed and executed by our in-house trainer, John Bratcher, who has an extensive background in mechanical repair, troubleshooting and teaching.