Product Support

In addition to superior products, a great deal of Tigercat's success can be attributed to excellent factory support. It instilled confidence in a virtually unknown upstart company. Today, Tigercat offers a range of Product Support Programs with two simple goals in mind:

Maximize machine up-time, and Superior product support at the lowest possible cost to the customer.

Tigercat specializes in the design and manufacture of premium quality forestry equipment and specialized off-road industrial equipment. Tigercat forestry systems are designed to provide lowest cost per tonne harvesting solutions.

As a customer driven company with strong engineering capabilities, Tigercat thrives on the design and continuous improvement of forestry and off road machinery.

Parts Pro-Activity

Tigercat takes parts availability seriously. Over the last five years our order fill rate for same day shipping of parts for machine down orders is 94.5%. The goal is to maximize machine up-time at the lowest possible cost to the end user. Tigercat dealers are committed to carrying an extensive parts inventory.

Tigercat also maintains a 24/7 Emergency Parts Service so that your dealer can order a rush part anytime day or night.

Performing Your Own Maintenance?

Tigercat has a selection of specialized service tools and testing equipment including a pressure gauge kit and a hose contamination cleaning kit. Contact your Tigercat dealer for a complete list of available items.

TEC Program Quality | Availability | Savings TEC remanufactured items carry the same warranty as new components. The experienced TEC team and state of the art testing facilities ensure the highest quality rebuilt components. Tigercat guarantees the availability of any TEC component. If the TEC component is not in your dealer's inventory, we have the shipping connections to quickly have the item on site. TEC components are priced at 70% of new. When you factor in availability, quality and price, there is no better choice than TEC.

Preventative maintenance:
Tigercat's advanced oil analysis program

The Tigercat Advanced Oil Analysis Program applies to all major machine components including engines, hydraulic circuits, axles, final drives and gearboxes.

Studies have shown that it is possible to receive a ten to one payback when looking at the amount saved on repair costs to the amount invested in a scheduled oil analysis program. Benefits of the Tigercat oil sampling program: Detect problems before they become catastrophic failures. Increase ability to schedule downtime and forecast cost of repairs. Monitor maintenance schedules, practices and confirm that the required maintenance is being done on time. Increase used equipment value by providing proof of proper maintenance. The oil analysis program uses the most modern technology available. Most test results are available within 24 hours after receipt of the sample and are supplied in an easy to understand report which calls for specific action and makes detailed recommendations. The report is available by mail, fax, via email and can be viewed over the internet.

Each Kit Includes:

• 12 Pre-paid sample bottles and sample information forms. Pre-printed mailing labels are also included to ensure all samples are quickly returned directly to the lab for immediate analysis and results within 24 hours of receipt.
• The same sample bottle can be used for all types of oil testing including hydraulic circuits,fFinal drives, axles, gearboxes, engines, etc.
• To ensure accurate and meaningful results are obtained, each kit also includes detailed instructions on how to properly collect, prepare and ship the oil samples.

Contact your Tigercat dealer parts department to order oil sampling kits and take advantage of this excellent preventative maintenance tool.