Personal information is any information about you except your name, business title, business address, business email address, and business telephone number or business fax number. Your home address and telephone number are also excluded provided they are published in a telephone or other directory including the Internet.
We are responsible for the personal information under our control and we have designated Suzanne Cline, controller, as our privacy officer. Ms. Cline will be responsible for our compliance with this policy and with privacy legislation and can be contacted at the information listed below:
T: 519.620.0400 ext. 6396
Tigercat Industries Inc.
54 Morton Ave East
Brantford, ON N3R 7J5
How We Collect Personal Information
As a current or potential user of Tigercat products, there are many ways that we could acquire personal information from you. The following includes, but is not limited to the following methods.
When you contact our staff or an authorized Tigercat distributor to request information about a Tigercat product you may be interested in (including, but not limited to, telephone, fax, traditional post and email)
- When you enter into a purchase, rental or lease agreement with an authorized Tigercat distributor
- When you have an authorized Tigercat distributor service your machine
- When you purchase parts from an authorized Tigercat distributor
- If you participate in a Tigercat survey, contest or promotion
What Personal Information Do We Collect?
During the various types of contact discussed in the previous paragraph, we may collect some or all of the following personal information.
Your name, address, telephone number, email address and fax number
Information about your company (number of crews, terrain normally encountered, species, age and size of timber encountered, description of harvesting method and type of operation)
Information about your current equipment and any trade-in(s)
Details of your machine and its service history
The Security of your Personal Information is Important to Us
Your personal information is used by us to provide products and services to you such as, but not limited to; reminder notices that your vehicle requires servicing, updates and information regarding products and services that we have to offer that we think that will be of interest to you (such as our newsletter, product support bulletins and product literature).
Sometimes we have to share your Personal Information with Others
How long do we keep your Personal Information
We will continue to use your personal information as long as we believe that you work in or have an interest in timber harvesting and production. We will discontinue the use of your personal information once we are notified in writing that you are no longer involved in or have interest in the timber harvesting industry, or that your personal information is inaccurate and we are not provided current personal information.
If the information relates to the service or repair of your vehicle we retain the personal information for as long as is reasonably necessary to address any issues arising from the service or repair of the vehicle or as may be required by law. If there are legal requirements relating to the period of time which we must retain your personal information, we comply with those requirements.
What can you do if you want to limit the use to which we put your Personal Information?
Most of the personal information that we collect is necessary for us to provide the products and services related to the machine.
If you do not want us to disclose your personal information as described above, please contact our Privacy Officer (as described above) in writing and we will be pleased to discuss with you how we can limit collection, use or disclosure of your personal information.
You can request access to your Personal Information
You have a right to access the personal information that we have about you and to request that personal information, which you believe to be inaccurate, be corrected. If you wish to access your personal information you should contact our Privacy Officer (as described above) in writing.
Who do you contact should you have any questions or concerns?