Your privacy is important to Tigercat Industries Inc. (referred to as “our”, “us” or “we” in this policy). The purpose of this policy is to inform you about our information collection, usage and storing procedures. It is our responsibility to inform you what personal information we collect about you, how we use it, whether we disclose it to any other parties, how long we keep it, how you can request access to your personal information or obtain more information about the Privacy Policy of Tigercat Industries Inc.

Personal Information

Personal information is any information about you except your name, business title, business address, business email address, and business telephone number or business fax number. Your home address and telephone number are also excluded provided they are published in a telephone or other directory including the Internet.

How We Collect Personal Information

As a current or potential user of Tigercat products, there are many ways that we could acquire personal information from you. The following includes, but is not limited to the following methods.

When you contact our staff or an authorized Tigercat distributor to request information about a Tigercat product you may be interested in (including, but not limited to, telephone, fax, traditional post and email)

  • When you enter into a purchase, rental or lease agreement with an authorized Tigercat distributor
  • When you have an authorized Tigercat distributor service your machine
  • When you purchase parts from an authorized Tigercat distributor
  • If you participate in a Tigercat survey, contest or promotion

What Personal Information Do We Collect?

During the various types of contact discussed in the previous paragraph, we may collect some or all of the following personal information.

Your name, address, telephone number, email address and fax number

Your occupation

Information about your company (number of crews, terrain normally encountered, species, age and size of timber encountered, description of harvesting method and type of operation)

Information about your current equipment and any trade-in(s)

Details of your machine and its service history

The Security of your Personal Information is Important to Us

Your personal information is used by us to provide products and services to you such as, but not limited to; reminder notices that your vehicle requires servicing, updates and information regarding products and services that we have to offer that we think that will be of interest to you (such as our newsletter, product support bulletins and product literature).

Sometimes we have to share your Personal Information with Others

We do not sell your information to third parties. We may share some or all of your personal information with authorized Tigercat distributors and the providers of products or services relating to your machine, financial institutions or financing agencies, your insurance agent or company and companies which provide or insure warranties relating to your machine, industry statistics agencies. We may also disclose your personal information where we are required or permitted by law to do so. Your personal information may also be sent to select third party suppliers such as (including but not limited to): graphic production agencies, mailing agencies and industry trade publishers who have similar privacy policy standards.

How long do we keep your Personal Information

We will continue to use your personal information as long as we believe that you work in or have an interest in timber harvesting and production. We will discontinue the use of your personal information once we are notified in writing that you are no longer involved in or have interest in the timber harvesting industry, or that your personal information is inaccurate and we are not provided current personal information.

If the information relates to the service or repair of your vehicle we retain the personal information for as long as is reasonably necessary to address any issues arising from the service or repair of the vehicle or as may be required by law. If there are legal requirements relating to the period of time which we must retain your personal information, we comply with those requirements.

What can you do if you want to limit the use to which we put your Personal Information?

Most of the personal information that we collect is necessary for us to provide the products and services related to the machine.

If you do not want us to disclose your personal information as described above, please contact our Privacy Officer (as described above) in writing and we will be pleased to discuss with you how we can limit collection, use or disclosure of your personal information.

You can request access to your Personal Information

You have a right to access the personal information that we have about you and to request that personal information, which you believe to be inaccurate, be corrected. If you wish to access your personal information you should contact our Privacy Officer (as described above) in writing.

Who do you contact should you have any questions or concerns?

If you would like to discuss Tigercat Industries Inc. Privacy Policy in further detail please do not hesitate to contact our Privacy Officer, Mark Nicol.

Mark Nicol
T: 519.620.0400 ext. 6396
Tigercat Industries Inc.
54 Morton Ave East
Brantford, ON N3R 7J5