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Product Support

Global dealer network. Factory-backed local support.
We’ve got your back.

Field tech working on laptop

Uptime is everything

Even the best equipment is not good enough without comprehensive parts and service support. The global Tigercat dealer network and Tigercat’s own field support staff are dedicated to responding to your needs and requirements. We've got your back.

Local dealer support you can count on

Tigercat dealer service technicians are factory trained to efficiently diagnose problems and make the appropriate repairs using best practices and genuine Tigercat parts.

All Tigercat replacement parts, from undercarriage to o-ring are carefully specified to optimize the performance of your Tigercat machine.

Service your machine at an authorized Tigercat dealership and always ask for genuine Tigercat parts. Accept no substitute.

Telematics Firmware Update

Upgrade your RemoteLog and LogOn equipped machines with the latest telematics firmware. Take advantage of added functionality, an improved user interface, along with major enhancements to advanced engine diagnostics and testing capabilities.


LEARN MORE

Telematics Firmware Update

Upgrade your RemoteLog and LogOn equipped machines with the latest telematics firmware. Take advantage of added functionality, an improved user interface, along with major enhancements to advanced engine diagnostics and testing capabilities.


LEARN MORE

Fluid Management and Oil Sampling

Proper labelling that shows the type and grade of fluids is important to prevent potential damage to equipment. Storing fluids in properly designed containers can prevent leaks and enhances overall safety. Maintaining a clean, controlled environment during handling can prevent contamination and avoid potential equipment damage.


LEARN MORE

Fluid Management and Oil Sampling

Proper labelling that shows the type and grade of fluids is important to prevent potential damage to equipment. Storing fluids in properly designed containers can prevent leaks and enhances overall safety. Maintaining a clean, controlled environment during handling can prevent contamination and avoid potential equipment damage.


LEARN MORE

Fluid Management and Oil Sampling

Proper labelling that shows the type and grade of fluids is important to prevent potential damage to equipment. Storing fluids in properly designed containers can prevent leaks and enhances overall safety. Maintaining a clean, controlled environment during handling can prevent contamination and avoid potential equipment damage.


LEARN MORE

Telematics Firmware Update

Upgrade your RemoteLog and LogOn equipped machines with the latest telematics firmware. Take advantage of added functionality, an improved user interface, along with major enhancements to advanced engine diagnostics and testing capabilities.


LEARN MORE

Tigercat Polycarbonate Window Cleaner

Most windows used in the operator’s stations of Tigercat machines are made from polycarbonate thermoplastic resin.

This material is a replacement for glass when improved toughness, strength, durability, and safety are required.

Tigercat Polycarbonate Window Cleaner is specially formulated to clean without damaging polycarbonate surfaces.

The product comes in a convenient pump spray and is competitively priced.

Available for purchase at your nearest Tigercat dealership.


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SECURE Coverage

Learn about standard warranties as well as the factory-backed SECURE extended coverage program.

The SECURE program provides extended coverage for Tigercat-TCi machines, beginning after the standard warranty period has ended. It is factory-backed with no deductible.

SECURE can be purchased with any new machine or anytime during the standard drivetrain warranty period.


LEARN MORE

SECURE Coverage

Learn about standard warranties as well as the factory-backed SECURE extended coverage program.

The SECURE program provides extended coverage for Tigercat-TCi machines, beginning after the standard warranty period has ended. It is factory-backed with no deductible.

SECURE can be purchased with any new machine or anytime during the standard drivetrain warranty period.


LEARN MORE

SECURE Coverage

Learn about standard warranties as well as the factory-backed SECURE extended coverage program.

The SECURE program provides extended coverage for Tigercat-TCi machines, beginning after the standard warranty period has ended. It is factory-backed with no deductible.

SECURE can be purchased with any new machine or anytime during the standard drivetrain warranty period.


LEARN MORE

Telematics Firmware Update

Upgrade your RemoteLog and LogOn equipped machines with the latest telematics firmware. Take advantage of added functionality, an improved user interface, along with major enhancements to advanced engine diagnostics and testing capabilities.


LEARN MORE

Tigercat Exchange Components

TEC provides Tigercat machine owners with a choice between new or remanufactured components.

The quality of a TEC component is the same as a new component. Tigercat guarantees the availability of any TEC component. And best of all, TEC components are priced at 70% of new.

The TEC program is currently available in North America only. Ask your Tigercat dealer for more information.


LEARN MORE

Tigercat Filtration

Forestry and off road industrial machines are more sophisticated than ever, resulting in unprecedented levels of productivity and efficiency. Yet, the machines still operate in the same punishing conditions.

Components are more susceptible to damage from contaminants, and far less forgiving of poor maintenance practices. Filtration is the last line of defence.

It is essential to use the correct filters and maintain the required service intervals to get the maximum life and highest uptime from your equipment.


LEARN MORE

Tigercat Filtration

Forestry and off road industrial machines are more sophisticated than ever, resulting in unprecedented levels of productivity and efficiency. Yet, the machines still operate in the same punishing conditions.

Components are more susceptible to damage from contaminants, and far less forgiving of poor maintenance practices. Filtration is the last line of defence.

It is essential to use the correct filters and maintain the required service intervals to get the maximum life and highest uptime from your equipment.


LEARN MORE

Tigercat Filtration

Forestry and off road industrial machines are more sophisticated than ever, resulting in unprecedented levels of productivity and efficiency. Yet, the machines still operate in the same punishing conditions.

Components are more susceptible to damage from contaminants, and far less forgiving of poor maintenance practices. Filtration is the last line of defence.

It is essential to use the correct filters and maintain the required service intervals to get the maximum life and highest uptime from your equipment.


LEARN MORE

Related Content

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Confidence through Training


Tigercat Industries offers a series of service training programs to ensure dealer technicians are confident and skilled in machine troubleshooting and repair. Repair efficiency boosts customer satisfaction and machine uptime. Technical Trainer Dan Smith highlights his role and the value of this hands-on training.


Track Tensioning


Why it’s important and how to do it safely.


Close up of a Tigercat undercarriage

Traction Aids and Tire Maintenance


Traction aids can improve machine performance in adverse terrain. The trick is to understand all variables and choose a configuration that provides the performance benefits without sacrificing tire lifespan, or risking damage to the machine drivetrain system.


bogie axle

Troubleshooting. Help Your Dealer Help You


In logging, time is money just like any other business. When your forestry machine has a technical issue that threatens your wood harvesting capacity, time is of the essence.


Dealer service tech troublshooting a problem

Winter Care for Forestry Machines


Tigercat machine maintenance tips for harsh winter conditions.


Tigercat feller buncher in winter operations conditions

A Trip to Grease


For grease to do its job effectively, it must be present, it must be clean, and it must be good quality. Recognize the importance of regular greasing.


Man greasing a Tigercat machine

Battery Life and Maintenance


Batteries that power our vehicles and equipment are something we give very little thought to, that is, until that dreaded moment that we turn the key and the engine doesn’t start.


battery close-up

Dealing with Diesel


All Tigercat FPT engines require fuel filters and diesel fuel that meet certain minimum standards.


water separator

Forestry Equipment Inspection


Methodical examination and action can help prevent breakdowns, thwart fire and extend the life of your machine. Learn what your daily equipment pre-start inspection should include.


Machinery equipment

Forestry Tire Care


Forestry tires are expensive. Take some simple, common-sense precautions to protect your investment and get the most service life and maximum safety out of your tires.


forestry tires skidder

Track to Success


Track replacement is one of the largest operating expenses for any tracked machine.


track machine climbing a steep hill

LogOn Engine Diagnostics Video


All Tigercat and TCi machines are equipped with the LogOn system. LogOn features very powerful diagnostic tools that allow the operator to search for fault codes, view and download ECU data, read and graph engine parameters, and perform diagnostic tests on the engine and after-treatment system. This video will walk through one example of how LogOn can be used to determine what a displayed fault code is, troubleshoot its cause, and recommend a solution for the problem.


Performing engine diagnostics on a Tigercat machine

Tigercat Seat Adjustments


With the exception of forwarders and harvesters, all current 2025 Tigercat models are equipped with a common operator’s seat. In this video, to help you get the best performance from the seat, we are going to take you through the adjustments and point out some differences specific to certain machine models.


Engine and Aftertreatment Care


Tigercat machines often operate in challenging environments and high duty cycle applications. Learn about best practices for achieving maximum performance, uptime and longevity for your engine and aftertreatment system.


Traction Aids and Tire Maintenance


Watch this Traction Aids and Tire Maintenance video to learn more about the proper selection and use of traction aids, as well as best practices for maintaining forestry tires.


Espar Coolant Heater - Important EasyStart Timer Settings


This video demonstrates a few key set-up procedures for the Espar Coolant Heater EasyStart timer. Watch to learn how to access the service menu, set the language and set the undervoltage limit as well as how to determine if the programed time is the desired heater start time or desired departure time – and how to change this setting.


Secure Coverage brochure


Want protection beyond the standard Tigercat Industries warranty? Choose a SECURE plan. Download the brochure to learn more.


Tigercat Secure

Tigercat Fluid Analysis (TFA) brochure


Download information on the Tigercat Fluid Analysis program.


Tigercat Fluid Analysis Brochure

Tigercat Exchange Components brochure


Download the brochure to learn more about Tigercat Exchange Components.